F.A.Q's

What is an electronic cigarette?

An electronic cigarette (or e-cigarette), personal vaporizer (PV), or electronic nicotine delivery system (ENDS) is an electronic inhaler meant to simulate and substitute for tobacco smoking. It generally utilizes a heating element that vaporizes a liquid solution. Some release nicotine, while some merely release flavored vapor.

 

Where are you based?

We are based in the United Kingdom.

 

Where are your products made?

Most of our products are made in China, as are 99% of of all electronic cigarettes and e-liquid sold by anyone anywhere in the world.

 

How long does my delivery usually take?

All our UK delivery's are sent Royal Mail first class delivery, that should ensure a swift delivery so long as Royal Mail do their job properly. Most will arrive the next day (providing that you order before 12.30pm Mon - fri, 9am Sat) but occasionally the Royal Mail fail us both and it arrives the day after. This is out of our control but rest assured we get your order out to you as quickly as we possibly can.

 

Why is your Hangsen not in Hangsen branded bottles?

We have had this question come up a couple of times lately so we will answer it here: A couple of years ago Hangsen struck up a deal with a few large UK based e-liquid sellers to exclusively use Hangsens original branding, everyone else had to use their own personal branding. That is the reason why ours are in our own websites branding, it is the exact same Hangsen made in the same factory, the only difference is the packaging.

 

What e-liquid strength should I start off with?

This is a tricky one to answer but we would say that anyone who smokes more than 20 cigarettes a day should start off on 18mg. If you smoke between 10 and 20 cigarettes a day then look at starting off on 12mg, and if you smoke less than 10 cigarettes a day then maybe start off on 6mg.

It is important to start off on the correct strength or you simply will not attain satisfaction.

 

Can I still smoke?

Yes you can. This is what is known as "dual using." Most people will go completely 100% vaping but it is still possible to smoke cigarettes too when you feel like it. We are not allowed to claim that e-cigarettes are a smoking cessation aid but according to Public Health England e-cigarettes are up to 95% less harmful than real cigarettes so every time you vape instead of having a cigarette you are reducing harm to your body, and just that reason alone means that dual using is a good thing despite what some of the anti-ecig public health charlatans may say.

 

Can I mix different strengths together?

Yes you can. Say for example you want to go from 12mg to 9mg, you could simply mix together 50/50 with a bottle of 12mg, and a bottle of 6mg, this will give you 9mg. As an example some people do this as they want to reduce their strength but they want to do it more gradually than jumping straight from 12mg to 6mg.

Also say you were looking for a 12mg but it was out of stock, you could buy a bottle of 18mg and a bottle of 6mg, and mixing them together equally you would get your desired 12mg.

 

Do you do requests?

Yes we do. After a specific flavour that we don't sell? Looking for 6mg in one of our e-liquids that we sell but not in 6mg? Looking for one of our poular e-liquids in zero nicotine? We are very good at requests and will usually manage to get you sorted, just fire us an email or use the contact us box in the bottom right hand corner of the main website page and we'll see what we can do for you!

 

Why are you so cheap on certain items?

We do get asked this a few times and the main reason we try and keep our prices down is because some places (no names, no pack drills) are charging silly prices for the very same goods that we have. We try and keep our overheads down and clip our profit margin to be able to offer you, the consumer a fair deal.

 

My battery doesn't seem to work???

Our batteries all come with a safety feature, the 5-click on-off function. So you need to press the button VERY QUICKLY five times to switch it on, and the same proceess to switch it off. Pressing the button five times slowly will not do it, it has to be quickly. Please be sure to check this before emailing in saying that your battery doesn't work. :=)

 

I have a discount code how do I enter it?

It is entered at the beginning of the checkout process, go to "View Cart" or "Shopping Cart" (top right hand corner of webpage) and under your items you will see "What would you like to do next?"

Please remember to click "VIEW CART" or "SHOPPING CART" and not "CHECKOUT" as there is no option to enter the code in "CHECKOUT."

What you are looking for is "Use coupon code."

Click that and then a box will appear where you can enter the coupon code, after entering it click "Apply Coupon" and if it is a valid code then it will take your discount off for you, then simply click "Checkout" and complete your order. Below is an image showing you the page we mean.

The code is not CaSe SeNsItIvE.

PLEASE NOTE: If the code is for free shipping it will show you the shipping cost removed immediately after entering the code, then when you follow the checkout procedure you have to select the £4.00 delivery option, it will then remove the delivery charge just before you go to the PayPal page to make your payment.

 

I am having issues with the discount code!

We have had reports from a couple of customers that the 2EACH coupon code sometimes doesn't take off the correct discount. We check all orders that come in against the discount code to make sure the discount is correct so please rest assured that we will correct any anomalies with your order.

 

Why does my order status say "pending?"

What that means is that your order hasn't been paid for. When you add items to your cart and do not follow the order through fully by going to the PayPal website to pay for it your order is automatically saved in a "pending" state. Sometimes what will happen is you will see that you do manage to pay for one order yet still see a "pending" order in your account, do not worry about that as twice a year we clear out all the "pending" orders in peoples accounts. 

 

Are lithium-ion batteries dangerous?

Battery technology these days is very good indeed but there is always a very slight chance of either a battery or charger malfunction, for your own safety and peace of mind we recommend using a battery charging bag. Better to have a malfunction go off in a bag where damage will be minimalized than risk burning your house down. These bags cost around £5 so are not expensive at all, we advise everyone to use one.

 

My order hasn't arrived!

We always post your order out as quickly as we can, usually it arrives the following working day but for reasons beyond our control sometimes the Royal mail let us both down and this doesn't happen. In that case it usually arrives the day after that, or even the day after that, but sometimes your order might have been lost in the post. When this happens Royal mail stipulate that we have to wait 15 WORKING DAYS before the item is considered lost. In the rare instance of this happening we will sort out sending the order again and taking steps to recover the cost of the original consignment but please allow 15 working days for your order to arrive before contacting us.

 

"Why to you wrap some of the bottles in cling film? It looks unsightly."

We have been asked this a couple of times, the way we look at it is it acts as extra protection as it is liquid inside the package, we have been doing this from day one and we will continue doing so for e-liquids that are not boxed (that is Hangsen 30ml Zero Nic and all Made in Britain e-liquids) because anything that helps you to get your order in pristine condition is worth doing.

 

I'm having problems checking out.

If it a reasonable time of the day then please telephone us, or use the "Contact Us" link at the bottom of the page where it says "customer service" and we will do our very best to get you sorted.

 

I have forgotten my password.

Please use the "Forgotten Password" link on the login page and enter your email address, you will be sent an email with a new password. IF YOU CANNOT SEE IT IN YOUR INBOX PLEASE BE SURE TO CHECK FOR THE EMAIL IN YOUR JUNK/SPAM FOLDER!!

 

Can I trust you?

There are a lot of dodgy companies out there on the internet and some people will initially be very wary but we have now been going for quite some time and haven't scammed anyone ever. If you really are concerned then why not make a small order and when you receive it that should put your mind at ease ;-)

Also it would be completely pointless us attempting to scam you because you will be protected by our payment provider PayPal.

 

Is your Hangsen genuine?

Because of Hangsen's popularity there is quite a lot of fake Hangsen out there, we have been selling genuine Hangsen for ages and the only thing that has changed is the label and bottle size, we have ours branded with our website logo but it is the exact same genuine Hangsen as the OEM labelled Hangsen. Also some sellers of Hangsen do not have a production/expiry date stamp on the bottle, all of ours will have the date manufactured and expiry date on the bottle. We don't do fakes and years-old crap here, we leave that to the likes of eBay.

 

My county/area isn't shown on the drop-down menu when checking out.

This OpenCart software that we use is generally very good but it is not without its flaws, you will notice that not all counties are shown. If yours is not showing please choose something close to you, so long as the house name/number and the postcode is correct you will be fine. :-)

 

This is only a short F.A.Q and we will be adding to it as we go along, but we would like to think that we have covered some of the more popular questions here.